AI Usage & Disclaimer Policy

1. Purpose of This Policy

The purpose of this AI Policy is to:

• Ensure transparency regarding the use of AI within Vondo
• Clearly define the non-decision-making nature of AI Outputs
• Allocate responsibilities between Vondo and Customers
• Mitigate legal, regulatory, and operational risks related to AI use

2. Nature of AI Within Vondo

Vondo uses AI technologies to:

• Analyze sales call transcriptions provided by Customers
• Generate scores, insights, coaching feedback, and recommendations
• Identify patterns and performance indicators within sales conversations

3. Informational and Advisory Outputs Only

All AI Outputs generated by Vondo are:

AI Outputs do not:

• Replace human judgment
• Constitute instructions or mandates
• Guarantee accuracy, completeness, or suitability

4. Human Validation Requirement

Customers acknowledge and agree that:

• AI Outputs must always be reviewed, interpreted, and validated by qualified humans
• AI Outputs should never be acted upon automatically or without contextual analysis
• Vondo is not responsible for actions taken without appropriate human oversight

5. Limitations and Risks of AI

Customers expressly acknowledge that AI systems:

• Are probabilistic and may generate inaccurate or biased outputs
• Depend heavily on the quality, context, and completeness of input data
• May reflect limitations inherent to machine learning models
• Cannot account for all real-world variables, business contexts, or human factors

Vondo does not warrant that AI Outputs are error-free or fit for any specific purpose.

6. No Professional or Commercial Advice

AI Outputs do not constitute:

• Legal advice
• Financial advice
• Employment or HR advice
• Compliance advice
• Sales guarantees or performance commitments

Vondo makes no representation regarding commercial success, revenue impact, or sales outcomes.

7. Customer Responsibility and Risk Allocation

The Customer is solely responsible for:

• How AI Outputs are interpreted and used
• Any decisions, actions, or omissions based on AI Outputs
• Training and supervising personnel using the Services
• Ensuring AI Outputs are used in compliance with applicable laws and internal policies

Vondo shall not be liable for consequences arising from Customer reliance on AI Outputs.

8. Data Quality and Bias Considerations

AI Outputs are influenced by:

• The accuracy and completeness of Customer-provided data
• Recording conditions and transcription quality
• Contextual nuances not detectable by AI

Customers are responsible for ensuring data quality and for identifying potential bias or misinterpretation.

9. Regulatory Positioning

Vondo is designed to operate as:

• A decision-support system
• Not a high-risk or autonomous AI system
• Not a system subject to automated decision-making restrictions under GDPR Article 22

10. Prohibited Uses of AI Outputs

Customers must not:

• Use AI Outputs as the sole basis for employment decisions
• Represent AI Outputs as authoritative or guaranteed
• Use AI Outputs in any context requiring certified professional judgment
• Remove or obscure AI disclaimers or limitations

11. Intellectual Property and AI

• AI models, methodologies, scoring logic, and analytical frameworks remain the exclusive intellectual property of Vondo
• Customers acquire no rights to underlying AI technologies beyond the limited right to use AI Outputs within the Services

12. Updates to This AI Policy

This AI Policy may be updated to reflect:

• Legal or regulatory developments
• Advances in AI technologies
• Risk management considerations

Material changes will be communicated through the Services or via email.

13. Contact

For questions regarding AI usage or this policy: